Wish complaint: Failure to deliver a package

Name: Failure to deliver a package
Item: Wish
Rating: 1
Author: Hunter

Open 22 Oct 2020 186 views Retail Company

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Filed 22 Oct 2020 by Hunter

I ordered a pair of shoes in July from your website. I’ve “communicated” with the online customer support option on the website which assured me they would come in. But they haven’t came in and I don’t believe they are going to. It’s been four months on an item that shouldn’t have taken longer than 3 weeks.

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Case details

Status: Open
Company: Wish
Filed: 22 Oct 2020
Rating: 1/5
Desired resolution: I would like a refund of my money. Real money because I don’t intend on using your website again because I don’t want another lost package. Or to talk to the robot customer service that doesn’t even allow you to ask questions you want to ask.
Problem: Shoes not delivered after four months
About: shoes
Dealing with it for: 120 days

Progress

Filed
Company notified
Company replied
Resolved

22 Oct 2020 Complaint filed and published
22 Oct 2020 Message from Bizzy: we notified Wish about this complaint.

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