Wish complaint: Delivery dates keep changing

Name: Delivery dates keep changing
Item: Wish
Rating: 1
Author: Jules1963

Open 6 Jun 2020 240 views Retail Company

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Filed 6 Jun 2020 by Jules1963

I have several items ordered but the delivery dates keep changing. Due to the long delay in waiting for them to arrive, they are no longer required. I have tried to cancel but there is no option allowing me to do this….. Please can someone advise how I can obtain a refund for these items which are no longer required?

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Case details

Status: Open
Company: Wish
Filed: 6 Jun 2020
Rating: 1/5
Desired resolution: Provide an option to cancel the items due to delivery not being as promised (taking over a month to deliver...?) and offer full refund with free return to sender costs as it’s their issue
Problem: Delivery dates keep changing, no cancel option
About: online order
Dealing with it for: 30 days

Progress

Filed
Company notified
Company replied
Resolved

6 Jun 2020 Complaint filed and published
6 Jun 2020 Message from Bizzy: we notified Wish about this complaint.

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