Complaint: Delayed delivery

on 27 June 2020 about Wish in category Retail Company

New complaint
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My complaint:

Order: 5ebad88ca2555b944f519ddf

I placed an order with wish on 12th May, the advertised delivery date was 31st May. This date came and went and the package hadn’t arrived. I went back on to the wish app on 1st June and the delivery date still stated 31st May. I followed the automated help ‘bot’ in the app to complain and got the response that my package would be delivered by 31st May – a date that was now in the past. The following day when I logged on the delivery date had changed to 12th June. I tried to contact wish via their email address to complain and their reply was that the expected delivery date was 12th June, so to wait until then. I tried to explain that this was an amended date and was only changed after the promised delivery date of 31sy May was not met. I just got the same response again. Since then, the delivery date has changed twice more and is now expected by 4th July. I ordered 2 of the same items from the same seller and was charged twice for delivery – I questioned this initially but was told that wish charge delivery for each individual item. With that in mind I am extremely unhappy that I have still not received the item and it is a month past the originally advertised delivery date. I have complained on several occasions to wish and have now not had a response from for at least 2 weeks.

0 0 votes
Justified complaint?

Suggested solution:

I would like a refund of the items and the delivery charges. They have had my money for a month and a half and I have not received the goods.

Message from Robin from Complain.biz

10 months ago - We have posted a tweet about your new complaint about Wish

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