Wish complaint: Damaged lens hood order not resolved

Name: Damaged lens hood order not resolved
Item: Wish
Author: Clarence

Open 10 Aug 2021 128 views Retail Company

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Filed 10 Aug 2021 by Clarence

I recently ordered and received a plastic lens hood from Wish. Unfortunately, it arrived smashed into three (almost four) pieces, probably due to the very inadequate packaging. I emailed their customer support three days ago and have not yet received a reply (nor a replacement lens hood).

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Case details

Status: Open
Company: Wish
Filed: 10 Aug 2021
Desired resolution: Wish should reply to my email (dated August 7, 2021) and mail me a replacement lens hood ASAP (in adequately protective packaging, of course).
Problem: Arrived smashed, no reply to email
About: lens hood
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

10 Aug 2021 Complaint filed and published
10 Aug 2021 Message from Bizzy: we notified Wish about this complaint.

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