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Wish complaint: Damage item bag

Open 172 views Retail Company

Filed 15 Jul 2020 by Reitakamania

1 received the above item(5ef88094bf889bc5ac941ex) on 10072020.
To my shock and horror the bag was damaged.
I sent a email and photo of damage, they are asking for a another photo. I confused because I contacted them in good time and I feel that they are delaying the process to provide a refund so the window of opportunity to refund what I paid for it will not happened.

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