Complaint: Company refused refund for item that was never delivered

on 28 November 2020 about Wish in category Retail Company

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My complaint:

I ordered six canvas directors chair covers in August. They were to be delivered in September. In September, I received an email that the order was delayed and I was offered a refund of the shipping cost which I received. I was asked if I wanted to wait for the order or get a refund. I decided to wait, not knowing that there was a refund window for undelivered orders. When I contacted the company this week about a refund, they said I’d missed my opportunity. Too bad. So Sad.

0 0 vote
Justified complaint?

Suggested solution:

Issue me a refund for the undelivered merchandise.

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