Wish complaint: Chair not delivered

I ordered my son in chair for his computer desk in November I ended up receiving a mouth instead of a chair after going through a bunch of junk with them I reordered the chair it was supposed to be delivered on the 3rd of February I have been watching the tracking number and it still says out for delivery on the 7th of February so again I tried to contact them and the best you can get is the stupid and it says refund as I told them on the first I did not want a refund far as I can see they take my money they hold it for a couple of months what they use it for I don’t know but if you compile a bunch of people’s money over a couple of months is a good way to make up a bunch of Interest then just turn around and say we’ll give you store credit I want the chair not the refund but of course there’s no way of saying what you really want because they ask you stupid questions and that’s the only way they communicate