My complaint:
Hi, so I ordered something mistakenly and wanted to cancel it. I checked your cancellation policy and it says anyone can cancel within 8 hours of ordering. I go to cancel it an hour after ordering and was told I had waited too long. How could that be? Your cancellation policy is within 8 hours and I cancelled within an hour. I tried to email someone to get an answer, but got an email back telling me what I had already done. I emailed back and received the same email within seconds, I wasn’t talking to a human, I was talking to a bot they set up to look human. So I go to call the number on their support website only to find out they don’t offer phone support despite saying that they do.
Suggested solution:
Update their cancellation policy. If you can't cancel anything within 8 hours of ordering then don't say it. Refunding and cancelling my order would also be nice. But mainly change their policy
