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Wish complaint: Beng charged for items not ordered.

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Filed 13 Aug 2020 by Moiraandrews

I oredered a smartphone doorbelk from Wish. As soon as I went to place the order, it said 4. I altered this to ‘1’ and sent it. I realised it said I ordered 4. I asked them to camcel the order, within a couple of minutes, and they said it was tok late. It also had in the order, a canvas thing (picture) of Elvis. Where the heck that came ftom, I don’t know. I recrived 1 phone. Sent it back. Today I received the canvas thing. I haven’t unerpoed it. It was sent from Chine, or something. I don’t see why I should need to pay to return this, as I DIDN’T order it in the first place. They have charged me for everything. I would like a refund and an apology for their eorking ethics, and they way they tmI have been treated. Other companies, if you cancel IMMEDIATELY, it can be done. I would also like a UK address to return this canvas thing I fidn’t order. How it ended ip with my order, I fon’t know. Thankyou. Moira Andrews.

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Discussion

3 comments

  1. Ken

    I ordered 4 knives from Wish and each was a separate item. As soon as my payment was processed, Wish cancelled 3 of the orders and only processed one but they still charged me for all 4 items. I read their terms and it said It could take up to two weeks to receive a refund so I waited. After the two weeks I went to customer support through email and they keep referring to the 1 item that was processed and how they can’t give a refund on an item that’s shipped. I have explained multiple times that I’m not asking for a refund for that item but I want my refund for the other 3 that were not processed. I even asked them to have someone call me so I can explain it to them. It’s been two months and I still don’t have a refund or a phone call.

    Reply

  2. Moiraandrews

    I see, another person had the same problem with knives. This must be a normal occurrence with Wish.
    I would like a refund for 4 smartphones I was chatged for that I cancelled. I received one, sent it back. Have had no regund for that yet either. Also the Elvis contraption I was sent but, DEFINATELY, didn't order. Of no interest to me. It was sent. I would like a UK address to return it, as, I fon't see why I should have to pay the postage to China.

    Reply

  3. Moiraandrews

    Why am I being sent this? I posted my complaint the other day.

    Reply

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