Wish complaint: Avoiding customers

I have an order that have been in processing since April. I wasn’t told that June 6 was dead line for refunds. Itried to contact support,but they tell me my account has been blocked from refunds,said I could appeal I have tried 4 times to appeal,but it never goes through.Thr wait time for my past orders were terrible,wish is the one who offered partial refunds,because it was taking to long.I did not abuse the refund program,I waited 3 months for items to get to me and some I never received.My complaint is,if I’m past the refund stage and my order is still in processing since April,what are my options.Just because my account is blocked,I still should be able to get answers concerning my order. This is the 2nd week of June, and nothing is being done about my order. Customer service is terrible,you can’t talk to a recording,that and the wait time for anything is ridiculous.What am t suppose to do?