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Wish complaint: 6029941f92e076e7f175d20af,February 14, 2021 NOT RECEIVED

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Filed 7 May 2021 by Mary

On February 14, 2021 I ordered the Grey Snakeskin Print value 24 Euros plus 7 Euros for shipping. Order No : 6029941f92e076e7f175d20af.
It was written in the history of orders that in case I do not receive my order till today May 7 I will have Full refund.
Instead of this today I communicated with your service (robot) and I was informed that I will have partial refund only 7 euros for shipping cost, and I have to wait till 20 May for full refund !!!!!!!!!!!!!

I have to inform you that since I was waiting for almost 3 months, I want Full refund right NOW.
Please communicate with me by a human being and not robot.

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