Today (22nd August) ( am) I reported sour milk in both coffee machines having filled my container with milk as my first drink. Initially ignored, I made several attempts to drink the milk when told the milk containers were in-date. I continued to try both machines with the same results – sour milk! Eventually, after unacceptable delays, only one machine’s milk supply was replaced. The replacement milk resolved the problem. However, Jane – a member of staff – began a tirade against me, accusing me of being a nuisance complainant. The Manageress overheard and refused to intervene. I informed the Manageress that I was going to lodge a complaint. I was left shaken. I am a regular customer and have been for several years.
Milk supplies, despite being in date, should be checked prior to installation and the containers checked for any residue before installation, preferably regularly cleaned on a health and safety basis. This is the second time I have tasted sour milk - the previous event was 2 months ago. On that occasion I was completely ignored and therefore chose to leave the premises in disgust.