Wetherspoons complaint: Rude, intimidating upsetting response to a logical request.
Filed 22 Aug 2022 by Rainy
Today (22nd August) ( am) I reported sour milk in both coffee machines having filled my container with milk as my first drink. Initially ignored, I made several attempts to drink the milk when told the milk containers were in-date. I continued to try both machines with the same results – sour milk! Eventually, after unacceptable delays, only one machine’s milk supply was replaced. The replacement milk resolved the problem. However, Jane – a member of staff – began a tirade against me, accusing me of being a nuisance complainant. The Manageress overheard and refused to intervene. I informed the Manageress that I was going to lodge a complaint. I was left shaken. I am a regular customer and have been for several years.
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