West Brom Building Society complaint?

Do you have a dispute or a bad customer experience with West Brom Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call West Brom Building Society on 0345 241 3785 for general customer service and savings, email customercare@westbrom.co.uk, use live chat on its website, or visit a branch. Mortgages, arrears and payment difficulties, home insurance and WeBSave online savings each have their own phone line, listed on the West Brom contact page. The West Brom says it cannot give account-specific information by email, so use the phone, live chat or a branch for questions about your balance or mortgage. Have your account or mortgage number ready.

Mortgage payment taken twice or a savings rate applied wrongly? Start your complaint here as well: we push it out to the West Brom by email, social media and printed letters.

West Brom Building Society takes complaints by phone, through the message option on its feedback and complaints page, or by letter to its Customer Relations Team at head office, whose address is in the contact details at the top of this page. The West Brom says it usually calls you about your complaint and may email you if it cannot reach you by phone. Give your account or mortgage number, what went wrong, the dates and the outcome you want, and keep a note of every call and letter.

Arrears charge or a payment plan you dispute? Open a case with us: our trained AI keeps coaching you on what to reply to the West Brom and when to push again.

Yes. West Brom Building Society has a range of mortgages for foreign nationals, alongside its standard residential and buy-to-let mortgages, and the lending criteria are set out on its website. If an application is declined or delayed, ask for the reason in writing, and keep the application reference, copies of the documents you sent and the dates you sent them.

Yes: the Financial Ombudsman Service settles disputes between consumers and financial businesses in the UK, and that covers complaints by West Brom customers about its savings, mortgage, insurance and other financial products and services. The Financial Ombudsman Service generally expects the West Brom to have had the chance to put things right first, so keep a record of every call, chat, branch visit and reference number.

Refused a payment arrangement you asked for? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about West Brom Building Society here yet. Our research shows what typically goes wrong at UK building societies: savings rates changed with little notice, ISA transfers that take too long, mortgage applications and product switches that stall, arrears and payment difficulties, and online account access problems.

Savings rate changed without the notice you expected, or a mortgage switch stuck? Be the first to report it, and your case becomes the record the next West Brom member with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of West Brom Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with West Brom Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.