My complaint:
I have had my website with web.com for 10 years. And in all that time I have worked to improve it. It had over 3000 photographic images. In the past if there was a problem with the automatic monthly payment they would email me, leave me a voice message me or both and I would fix the issue right away. I changed banks 4 months ago and immediately updated my form of payment at the website. Fast forward to 2 weeks ago my website is suddenly gone. Supposedly for non-payment for the last three months. I immediately checked my auto pay and my new bank card was not listed as the preferred card however when I went to re-enter the information it self-populated which mean I did in fact enter it the first time and web.com is responsible for the mistakeglitch. Plus, they never contacted me as they had in the past. Since then, I have been given nothing but the run around I have spent over 3 hours on the phone being passed from one unhelpful person to the next. Culminating yesterday with an IT person who promised he could repopulate my new website with my old information so the original website would essentially be recovered. He then jerked me around for a bit longer and the hung up on me. I have gotten no emails about next steps even just to say that I have to start completely from scratch. They are simply acting like I don’t exist. The worst customer service I have ever experienced.
Suggested solution:
FIX MY WEBSITE! GIVE ME CREDIT FOR MY TROUBLE AND APOLOGIZE.
