USA Jewels complaint: USA Jewels replaced my diamond with a CZ without permission

On 9/2/2026 I brought my grandmothers 1920 wedding ring made of Platinum and iridium with small sapphires and small diamonds; the center stone was removed many years before it was given to me. I gave the ring to employee Kelly along with a 1 carat loose diamond of mine that I wanted to be placed in the ring. I received a text three (3) weeks later from Kelly stating the ring was READY for pick up! Upon my arrival on 9/24/2026, I was advised by Kelly that my diamond “was a CZ and it broke upon installing it in the ring!” So, the jeweler took it upon himself to insert a CHEAP looking CZ in the center of the ring without my permission! When I questioned her about not receiving a phone call regarding the situation I was given some lame excuse, then I requested to return my broken stone and was told “that they threw it away!!” I then requested to see the work order from 9/2/2026 and was told ” they don’t keep those records only a typed-up receipt in their own wording!” I have been a customer of this store since 1992 and to be treated like a piece of Garbage and to insult my integrity in order to cover up their mistake for a 1 carat diamond is ultimate betrayal!! Dave’s solution to the problem was to return my money for the repair and placement of the Cheap CZ and then had the nerve to say, “Well the ring is only worth $1,500.00!” I will NEVER set foot in that store again, nor will I ever refer anyone to visit that establishment!

What I want from them is NOTHING