UKCreditRatings complaint?

Do you have a dispute or a bad customer experience with UKCreditRatings? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

UKCreditRatings customer service is on 0161 250 7700 and by email at info@ukcreditratings.com, Monday to Friday from 8.30am to 6pm; members can also use the webchat on its website, and the contact page lists SMS and WhatsApp message routes as well. In an email, include your surname, postcode and date of birth so the team can find your membership. Formal complaints go to its Customer Relations team, whose email is in the contact details at the top of this page.

Membership fee taken that you did not expect? Start your complaint here and we push it out to UKCreditRatings by email, social media and printed letters.

UKCreditRatings memberships can be cancelled at any time by phone on 0161 250 7700, through the webchat on its website, by email to info@ukcreditratings.com, or by letter to the Terminations team at its Manchester office. The terms say a cancellation takes effect within one week of the request and that membership fees already due remain payable, so cancel well before the next monthly payment and ask for written confirmation. Cancelling during the trial ends access straight away.

The charge can show on your statement as UKCreditRatings or UKCrdtRatng.com, depending on your bank. Your bank or card provider can also stop a recurring card payment to UKCreditRatings at your request.

Payments taken after the date you cancelled? Put it to us through our complaint process: we help you write the complaint in minutes, with each charge set against your cancellation date.

UKCreditRatings members can ask for a refund at any time, but its terms limit refunds to unauthorised use or a failure to deliver the service, such as the site or the service not working. The terms treat the service as delivered for every month the membership is active, so fees for months before you cancelled are generally not returned.

Make the request in writing and set out the grounds: the dates you could not use the service, or the payments you never authorised, with the matching lines from your bank statement. If a payment was taken that you never agreed to, the card provider you paid with is a second route alongside the request to UKCreditRatings.

Yes: in the UK, the Financial Ombudsman Service may be able to consider a complaint about UKCreditRatings, which trades through RS Data Tech, Ltd, although not necessarily about every activity of the firm. It generally expects UKCreditRatings to have had the chance to put things right first, so keep a record of every contact.

Open the case with us now: our trained AI keeps coaching you on what to reply, when to push again and how to escalate if nothing happens.

Nothing has been reported about UKCreditRatings here yet. Our research shows what typically goes wrong at credit report and credit score subscription services: trials that roll into a monthly fee, charges under a shortened name on the bank statement, payments that continue around the time of cancellation, refunds limited by the terms, and mistakes on the credit report that need a dispute with the credit reference agency.

Spotted a membership fee you do not remember agreeing to? Be the first to report it: your case opens the record that the next UKCreditRatings member checks before the trial ends.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of UKCreditRatings through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with UKCreditRatings can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.