Typhoo complaint?

Do you have a dispute or a bad customer experience with Typhoo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Typhoo customer service on 0800 633 5650, its UK customer line, or email support@typhoo.co.uk; the Typhoo contact page, linked in the contact details above, also takes messages. Have the box with you, because consumer care usually asks for the best-before date, the batch code and where you bought the tea, and for an order from the Typhoo online shop give your order number.

Split bags or a damaged online order? Start your complaint here as well: we push it out to Typhoo by email, social media and printed letters.

Typhoo is now owned by the Supreme group: on 2 December 2024 Supreme plc announced that it had bought the trade and selected assets of Typhoo Tea out of administration, including the Typhoo, QT, Lift and Heath & Heather brands. Typhoo is now a trading name of Supreme Imports Ltd, based in Trafford Park, Manchester, which is the company behind the tea, the online shop and the customer line today.

The previous owner, Typhoo Tea Limited, entered administration in November 2024; the brand itself carried on under its new owner.

Yes: Typhoo says on its own site that, as part of a brand refresh, it moved to a new blend it describes as better quality and more responsibly sourced, removed the foil wrapper from inside its standard packs, and changed its tea bags from round to square, later making them easier to separate. Typhoo advises keeping the tea in a cool, dry place away from strong smells, and sealing the pack or using an airtight container once it is open.

If a box tastes stale within its date, or the bags tear or stick together, keep the box and a few unused bags and tell Typhoo the best-before date and batch code.

Tea not tasting the way it should? Put it through our complaint process: we help you write the complaint in minutes, with the batch code, dates and photos set out clearly.

If you find a foreign object in Typhoo tea, put that box aside, seal the object and the tea bag it was in inside a bag or container, and photograph them beside the box so the best-before date and batch code can be read. If anyone felt unwell, get medical advice and write down what happened.

Report it to Typhoo on 0800 633 5650 or at support@typhoo.co.uk with the batch code, the best-before date and the shop where you bought the box, and ask for a reference number. For a refund, the shop that sold you the tea is responsible under the Consumer Rights Act for goods that are not of satisfactory quality, so keep the receipt.

Something in your tea bag that should not be there? Our trained AI opens a case for you and keeps coaching you on what to send Typhoo next.

Nothing has been reported about Typhoo here yet. Our research shows what typically goes wrong at packaged tea brands: tea bags that split, tear or stick together, foreign objects found in a box, tea that tastes stale or different after a blend change, crushed or underfilled packs, and orders from a brand's online shop that arrive late, damaged or incomplete.

Noticed the bags in your Typhoo box tearing in the cup? Be the first to report it: your case opens the record for the next Typhoo buyer who opens a box from the same batch.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Typhoo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Typhoo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.