KitKat complaint?

Do you have a dispute or a bad customer experience with KitKat? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Nestlé Consumer Services, the team that answers for KitKat in the UK and Ireland, on the UK freephone number 0800 604 604, or use the web form on the KitKat contact page, linked in the contact details above. Have the wrapper with you: consumer care usually asks for the batch code, the best-before date, the product and pack size, and where you bought it.

Something wrong with a bar? Start your complaint here as well, and we push it out to KitKat by email, social media and printed letters.

If a KitKat bar is faulty, for example with no wafer inside, white bloom, a stale taste or something in it that should not be there, stop eating it and keep the wrapper. Photograph the bar and the wrapper with the batch code and best-before date in view, keep any foreign object sealed in a bag, and report it to Nestlé Consumer Services on 0800 604 604 or through the KitKat contact page, saying where and when you bought it.

If anyone was hurt or had a reaction, get medical advice first and write down what happened.

Foreign object or a bar not as it should be? Raise it through our complaint process: our trained AI opens a case and keeps coaching you on what to send Nestlé next.

Yes: for a faulty KitKat, you can ask the shop where you bought it for a refund or replacement, or report it to Nestlé Consumer Services with photos, the batch code and the best-before date and ask what it can offer. Under UK consumer law, food sold to you has to be of satisfactory quality, and the shop that sold it is responsible for putting a faulty product right, so keep the receipt.

Keep the wrapper even after the bar is gone: the codes on it let the maker trace the batch.

Refused a refund you believe you are owed? We help you write the complaint in minutes, with the codes, the receipt and the photos set out clearly.

In the UK and Ireland, KitKat belongs to Nestlé, through Nestlé UK Ltd., which is registered in York, the city where the bar was first made in 1935 as Rowntree's Chocolate Crisp. In the United States, KitKat is made and sold by Hershey under licence from Nestlé, so a problem with a bar bought in the US goes to Hershey rather than Nestlé UK. For a bar bought in the UK or Ireland, Nestlé Consumer Services on 0800 604 604 is the route.

Nothing has been reported about KitKat here yet. Our research shows what typically goes wrong at chocolate and confectionery brands: bars with missing wafer or solid chocolate, white bloom or a stale taste before the best-before date, broken or melted bars, foreign objects, packs that seem smaller than before, and allergen or ingredient questions.

Unwrapped a KitKat and found no wafer, or something that should not be there? Be the first to report it: your case opens the record for the next KitKat buyer who finds the same.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of KitKat through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with KitKat can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.