Twix complaint?

Do you have a dispute or a bad customer experience with Twix? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Twix customer service in the US is Mars Wrigley consumer care, on 1-800-551-0907 or by email at contact@usc.mars.com, and the Twix Contact & Help page, linked at the top of this page, also has a contact form and a chat assistant. Consumer care will usually want the product name and size, the lot code and best-by date printed on the wrapper or bag, and where and when you bought it, so have the pack in front of you.

Pack not right when you opened it? Start your complaint here at the same time: we push it out to Mars Wrigley by email, social media and printed letters.

If a Twix bar has something in it that should not be there, or looks, smells or tastes wrong, stop eating it and keep what is left. Photograph the bar, anything you found and the wrapper with its lot code and best-by date, then seal the rest in a bag. Tell Mars Wrigley consumer care on 1-800-551-0907 or through the Twix Contact & Help page what you found, with those codes and the store and date of purchase.

If anyone felt unwell after eating it, get medical advice first and note what was eaten and when.

Found something in a bar that should not be there? We help you write the product complaint in minutes, drawing on thousands of complaint letters that actually worked.

For a refund on Twix that was faulty or not as expected, contact Mars Wrigley consumer care on 1-800-551-0907 or at contact@usc.mars.com with the product name and size, the lot code, the best-by date and the receipt showing where you bought it, and ask what it can offer. The store is the other route: its own return policy decides whether it takes the candy back.

Keep the wrapper and the receipt until the matter is settled, and photograph the codes and the problem before you throw anything away.

Refund refused for a pack that could not be eaten? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Mars Wrigley next.

Twix sold in the US comes from Mars Wrigley, the confectionery business of Mars, Incorporated, which has its head office in McLean, Virginia; Twix also has separate websites for the UK and several European and Middle East markets. For where a particular Twix product was made, the Twix Contact & Help page says to use the Contact Us form or call 1-800-551-0907, so have the pack with its lot code to hand when you ask.

The same lot code matters for a complaint, because it ties a faulty pack to the batch it came from.

Nothing has been reported about Twix here yet. Our research shows what typically goes wrong at big candy brands: bars that arrive melted, broken or with a white film on the chocolate, packs that taste stale or different from usual, something in the bar that should not be there, smaller packs at the same price, and refunds for candy that could not be eaten.

Opened a pack that tasted wrong, or found something in a bar? Be the first to report it: your case opens the record for the next Twix buyer with the same pack.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Twix through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Twix can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.