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TSC Canada complaint: Did not receive refund

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Filed 21 Sep 2023 by Lori

I made a purchase on August 18th, 2023 and returned the items on August 20th, 2023. It’s September 21st, 3023 and I still haven’t received my refund of almost $400. I have called 5 times and have gotten different explanations every time and they are refusing to escalate it and give me a date on when I’m expected to receive my refund. Their policy is 7 days and yet nothing. They said my refund was rejected which I don’t understand as they took the money out from my card and my bank ed nothing was retuned from TSC.

I have asked to speak to a supervisor and was told that’s not possible and I just have to wait until they issue me a cheque.

I’m completely frustrated and I’ve tried every avenue to talk to someone without any success.

This is not good customer service and I want my money back!

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