Trek Bicycle complaint: defective product and dealer complaint

I bought a Trek Marlin 8 bike from https://www.alatin.com.tr/, which said it was the distributor of Trek Türkiye. Honestly, I didn’t check it much since it was a reliable brand and I bought it from a company that said it had a distributor.

Then, since the existing inner tube was not suitable for using anti-puncture fluid, I bought an original brand inner tube that was compatible with fluid and replaced it. After replacing the wheel, I turned the wheel manually to see if it was touching the brake disc. I couldn’t believe my eyes, there is a serious problem with the wheel and rim.

When I took it to the service, the technical service personnel said that the 2 outer tires and the front tire rim were problematic and replaced them.

Then the business owner came. I told him that he should at least apologize for delivering the product without checking it. The man kindly kicked me out. He prepared a service form that did not reflect the truth and voided the warranty of the bike. He said I could complain to anyone he wanted.

Now, when someone who understands bicycles watches the two videos I posted, they can see that this problem did not occur when I changed the inner tube, and that it was a manufacturing error in the tires.

I did not buy this product by trusting that company. I trusted the TREK brand. But unfortunately, the Trek brand in Turkey provides service and support in this way.