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Travelodge Hotels complaint: Hotel locked and no one on reception

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Filed 4 Jul 2022 by Amy

I arrived at 2am at this hotel and the front door was locked and no one was at the reception desk. I called the doorbell several times and banged on the glass in front of the reception for half an hour and no one answered. I could see the front desk and no one was sat at it.

I called the number on my email booking ation and the automation stated the call centre was closed.

I have emailed back and fourth with Abi Stratford at the customer service team and she has told me that the CCTV at the hotel has been checked and she stated there were staff on the desk the whole night.

This is not the case.

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