Trading 212 complaint?

Do you have a dispute or a bad customer experience with Trading 212? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Trading 212 customer service is reached through the official contact form in its help centre or in the Trading 212 app under Support, then Contact us; the help centre names those two as the official routes. Its UK complaints procedure also gives info@trading212.com for the Customer Service Team, and names a separate complaints address for its Compliance Department, which is in the contact details above. Include the email address on your account, an explanation of the issue, the date the problem started and the resolution you want, which are the details Trading 212 asks for.

Withdrawal, transfer or order problem at Trading 212? Start your complaint here as well, and we push it out to Trading 212 by email, social media and printed letters.

Trading 212 publishes no customer service phone number on its website: support runs through the contact form and the Support section of the app, and info@trading212.com is the customer service email in its UK complaints procedure.

Treat any call from someone claiming to be Trading 212 with care. Trading 212 warns that people pose as banks, the police, HMRC and Trading 212 itself, often using spoofed phone numbers. It says it will never ask you to move your money or give your account password, and that its team never contacts customers to give financial advice. If you are unsure, hang up and contact Trading 212 through the app.

A Trading 212 withdrawal can be held up at a few points: the request may not have been processed yet, the payment method may limit how much can go back to it, or the receiving bank may not have credited it. The Withdrawal Tracker in the Trading 212 app, under Manage funds and then Withdrawal requests, shows the status of each request and the estimated completion time for your payment method. Trading 212 says you can withdraw to a payment method only up to the amount deposited with it unless all your methods are verified, and money invested in Pies or open positions has to be sold before it can be withdrawn. If a withdrawal shows as executed but has not arrived, the Trading 212 help centre says it can provide a proof of payment document that your bank can use to trace the funds.

Withdrawal executed but the money not in your account? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Trading 212 and your bank next.

Yes: in the UK, the Financial Ombudsman Service covers complaints from customers of Trading 212 UK Ltd, the company that serves UK residents. The ombudsman generally expects Trading 212 to have had the chance to put things right first, so keep a record of every message, request and reply.

Order, transfer or account problem at Trading 212? We help you write the complaint in minutes, with every date, trade and amount laid out clearly.

Not if it came by phone, text, social media or a messaging app. Trading 212 says it never offers IPO or pre-listing shares that way, and that IPO shares can only be requested inside its own app. Its staff will also never ask for your password or login codes, or ask you to install remote-access software.

Nothing has been reported about Trading 212 here yet. Our research shows what typically goes wrong at investing apps in the UK: withdrawals that take longer than expected to reach the bank, ISA and portfolio transfers that stall between providers, accounts restricted during identity or source-of-funds checks, orders filled at a different price than the one on screen, CFD positions closed when the margin runs short, and currency conversion fees on foreign shares that come as a surprise.

Account restricted during a check, or a transfer stuck between providers? Be the first to report it: your case opens the record the next Trading 212 customer checks before moving money in.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Trading 212 through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Trading 212 can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.