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USPS tracking status

USPS “Origin Post is Preparing Shipment”: what it means

The short answer

Keep an eye on it

USPS has been told a post office abroad is preparing your package, but USPS has not scanned it yet. It can sit on this line for weeks, even after leaving that country. The next real step is a customs or USPS scan in the US.

When to act: If it is still the newest line after 21 calendar days, or your order's latest delivery date has passed, file a complaint and we send it to the seller.

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Tell me what happened. I write your complaint with you and we send it to the seller.

Also shown as: “Pre-Shipment Origin Post is Preparing Shipment” · “We have received notice that the originating post is preparing to dispatch this mail piece”

What to do now

  1. Read the last two letters of your tracking number, such as JP, ES, PL or CN. They usually name the sending country.

  2. Enter the number on that country's own post tracking page too. It can show a newer line than USPS, such as a dispatch from its office of exchange.

  3. Look below this line for the last place name and its date, and count the days from there. A foreign place means USPS has no scan of its own yet.

  4. Set that count against the delivery window on your order, and note when any marketplace protection ends.

  5. Save both tracking histories as screenshots, with your order number and the day this line showed up.

  6. Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.

    Start my complaint

What does “Origin Post is Preparing Shipment” mean?

USPS does not explain this line on its tracking help page or on its list of domestic scans, so this comes from its tracking text and from histories people share. The text reads: We have received notice that the originating post is preparing to dispatch this mail piece. So it is a notice from the postal service of the sending country, not a USPS scan. It shows on mail from many countries, including Japan, Spain, Poland, Germany, India and China. It usually sits above Acceptance and Processed Through Facility lines with a foreign place, such as TOKYO INT, JAPAN or MADRID CAMBIO SUPERFICIE, SPAIN, under a heading such as Pre-Shipment. On a US label, Pre-Shipment means USPS only has the details; here the lines below it usually show that the sending post has accepted the package.

The words suggest the package has not left yet, but it often has. On one package from Spain, Correos showed it leaving for its destination at the same minute USPS showed this line. A customer sending two packages from India reports that India Post shows them unloaded at a New York airport, while USPS has stayed on this line for over a month. The line simply stays until a US scan replaces it. So the package may be waiting for a flight or ship, on its way, or waiting for its first scan in the US. A very long stay can also mean it is lost.

Why does USPS show it?

  • The post abroad has shared its data, and the package is waiting for a flight or ship
  • It is on a plane or at sea, where nothing scans it
  • It has landed and is waiting at US customs or at USPS for its first scan
  • The sender chose a slower service, for example one that goes by ship
  • Busy weeks: many of these reports come from the run-up to Christmas
  • It went missing before anyone in the US scanned it

How long does it last?

The next real change is a US line, such as Inbound Into Customs, Processed Through USPS Facility or, in older histories, Processed Through Facility at ISC NEW YORK NY (USPS). After Inbound Out of Customs the package moves like any other USPS package, and a delivery date can appear. We found no USPS time for this stage. One recent package from Japan moved on in about a day. Customers also report about a week, 3 to 4 weeks, over a month from India, about 7 weeks from Spain and from Poland, and in one case about 3 months. Some of those posts are several years old.

Other USPS statuses

All USPS statuses →

Who is responsible for a late or missing package from USPS?

Bought it online from a business? Then the seller is usually responsible until the package is delivered. The seller chose USPS, bought the label and holds the mailing record that USPS needs for a lost package, so a late, lost or damaged order is in most cases the seller's to put right with a replacement or a refund.

Sent it yourself? Then your contract is with USPS, under the mailing rules in its Domestic Mail Manual. Priority Mail, Priority Mail Express and USPS Ground Advantage include insurance of up to $100 for merchandise on most shipments; without insurance USPS pays nothing for loss or damage. Insurance does not cover delay, or a package lost or taken after delivery.

Questions about “Origin Post is Preparing Shipment”

What does Origin Post is Preparing Shipment mean?

USPS has received notice from the sending country's post that the item is being prepared for dispatch. USPS has no scan of its own yet. USPS does not define the line further, and the package may already have left that country.

How long does Origin Post is Preparing Shipment take?

We found no USPS time for it. Customers report from about a day to several weeks, and longer in slow periods or on slower services. After 21 calendar days on this line, file a complaint on Complain.biz and we send it to the seller.

Has my package left the country if it says Origin Post is Preparing Shipment?

The line does not tell you. Histories show packages that had left while USPS still showed it. Customers also report USPS staff saying a package was still abroad while the seller or the sending post said it had gone. The sending post's own tracking is the better guide.

Why did Origin Post is Preparing Shipment show up after my package reached the US?

The line can appear out of order. One customer saw it return after scans at a USPS international site, and others report it after customs. Go by the newest line that names a US place: USPS has handled the package. If that line does not change for about a week, you can file a complaint on Complain.biz about USPS.

Who is responsible if my package is stuck on Origin Post is Preparing Shipment?

For an online order, in most cases the seller: it chose the service and is the customer of the post, and USPS has no scan of its own yet. A marketplace decides refunds under its own rules. For mail from abroad, USPS says the case starts in the country of origin, with the sender.

Based on

  • Reddit, r/USPS: 53 days since I shipped a package to myself from Spain (USPS tracking text, Correos at the same minute)
  • Reddit, r/usps_complaints: Question about international item (a recent history from Japan)
  • Reddit, r/usps_complaints: Stuck on Origin Post Is Preparing Shipment at JFK (two packages from India)
  • Reddit, r/USPS: Questions about Airmail small packet from Japan (USPS and Japan Post side by side)
  • Reddit, r/USPS: USPS Tracking Issue (the line returning after US scans)
  • Reddit, r/USPS: Origin post is preparing shipment 3rd week from Poland to USA priority package
  • Reddit, r/USPS: Package has been stuck on origin Post is Preparing Shipment for 3 weeks now
  • Reddit, r/USPS: Origin Post Preparing Shipment for 28 Days
  • Reddit, r/USPS: Package has been stuck in Origin Post is Preparing Shipment for a week
  • Reddit, r/Ebay: Bought item, still in shipping. Next step? (USPS staff and the seller disagree)
  • Reddit, r/Ebay: I purchased an item from Germany in December (about 3 months on the line)
  • Reddit, r/mildlyinfuriating: a history of a package from Canada (Inbound Into Customs and Inbound Out of Customs lines)
  • USPS FAQ: International Inquiries, The Basics (the process starts at the country of origin)
  • USPS FAQ: Where is my package? Tracking Status Help
  • USPS PostalPro: Domestic Tracking Scan Events (event codes and tracking texts)
  • USPS Domestic Mail Manual 609: Filing Indemnity Claims for Loss or Damage
  • USPS FAQ: Domestic Claims, The Basics

Package still not here?
File a complaint about the seller.