TikTok complaint: TikTok Shop

Complaint from ashjlancaster reported on 15 April 2022 about TikTok

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Bought 3x USB Humidifiers which arrived with boxes damaged. Tried one and it was clearly cheap rubbish. Requested a refund which was denied even though it was evident the device didn’t work. Applied for a dispute which was granted for the refund of all three and a violation against seller UIISII.

23 days on and I’ve still never received the refund TikTok guaranteed would be paid within 5-10 days. TikTok are not responding to emails or chat anymore. How many children on this app are being spammed and groomed?

I’ve been granted a refund through the dispute process for counterfeit ear-pods. I have no faith this will be paid as TikTok have once again stated it will be refunded within 5-10 days and have stopped responding to all communication.

Absolutely disgusting.

Suggested solution:

Send the refund I’m owe and then some. Makes me feel there are children being groomed on this app. TikTok are an absolute disgrace.

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