My complaint:
I always bought the 13 gallon trash bags because they held up well to whatever I put in them. The last twin pack of these bags that I purchased suck. They rip easily and the drawstring keeps breaking because instead of sliding smoothly when pulled they stick together and snap right off. These bags are grayish with a black drawstring. I WILL be looking for a different brand until they fix this problem.
Suggested solution:
Go back to making the bags you produced a couple years ago.