My complaint:
I brought my 2013 Ford Escape SE to replace the engine with a used engine that has 90k miles on it for $6400.00. One week after I picked my car up, I noticed an oil leak and brought it back in. A few days later my car over heated and the coolant was gone. I brought the car back in and 2 days later it happened again. I returned the car to them and this happened 2 more times. I had to leave the car over night but the coolant doesn’t seem to be disappearing now.
After I picked it up, on my way home my car started jerking and the Drive gear was blinking. I broke down 3 times with my 2 year old son in the car while it was 110 degrees outside. I brought it back to them and showed them what my car was doing and explained to them that this started 10 minutes after driving away from there shop. My car was looked at by 2 other mechanicS who both told me that the shop that replaced my engine needs to make this right and that there is no reason this should be happening after spending this much money. Out of the month that I’ve had my car back from replacing the engine, I have only been able to drive it for 2 of those weeks.
I live almost an hour away from job so my children and I have been staying at a family members house just so I am able to get to work everyday and I have been walking them to school in the rain on 1 occasion and in extreme heat. I risked losing my place of employment due to being late every time I had to make an unexpected trip to this mechanic because of my car and have spent hundreds of dollars in transportation which is now causing us to fall behind on other bills.
My husband has reached out to them asking for some kind of resolution to which they said they would reach out to us with some kind of kind refund for us but they haven’t responded back to us when they said they would and are now completely ignoring us.
Suggested solution:
Refund
