TD Ameritrade complaint: disrupted phone’s

My wife and I both have trackfone’s and we buy minutes and have been a customer for over 20 years , we got text’s that said our phone’s would be discontinued as of 022022 so we’ve, been trying to get the phone’s replaced , which you said would be free . My wife and I both have tried to get this taken care of ,but your staff can’t speak english that is able to understand , we’ve been transfered a minimum of 20 time’s with same results , We spent yesterday from 8am – 7pm with your people and the couldn’t resolve the problem and get the new phone’s , My wife’s phone 231-327-5562 and mine 321-327-1593 sense yesterday she can only recieve call’s and mine I got to work . We have 5 code’s they gave us to get this problem fixed . Today I called again at 8am and got same results . My wife’s phone has 1738.53 min. and service date to 030422 , I have 2765.20 min. and service date to 041422 . We’re very unhappy with your people and your service , If I can’t get this resolved , I’ll file this with the AG of Michigan and with the BBB , my home phone is 231 777-7468 . My name is Robert Merchant and my wife is Susan . won’t wait long .