Talkspace complaint?

Do you have a dispute or a bad customer experience with Talkspace? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Talkspace customer service is on +1 (888) 846-4821, its support line, though Talkspace itself says phone support is limited. Members usually get the quickest help by logging in to their Talkspace account and opening a request through the customer support section, and people without an account can use the client support request page in the Talkspace help center, linked in the contact details at the top of this page. Talkspace does not publish a support email for members. Have the email address on your account and the date and amount of any charge ready.

Charge or cancellation problem to put in writing? Start your complaint here as well, and we push it out to Talkspace by email, social media and printed letters.

To cancel a Talkspace subscription, log in to your Talkspace account and stop the renewal in the payment and plan settings before the next renewal date, then keep the confirmation screen or email. Deleting the app or your account does not by itself cancel a subscription. If you subscribed to a Talkspace app through the App Store or Google Play, cancel it in that store's subscription settings instead. If your sessions are covered by insurance or an employer program, ask Talkspace how ending the plan affects any copays already billed.

Charged after you cancelled? Open a case with us: our trained AI keeps coaching you on what to send Talkspace and when to push again.

Whether Talkspace refunds a charge depends on the refund policy in its help center and on how you paid. For a plan billed directly by Talkspace, send a refund request through the customer support section of your account, with the date and amount of the charge, the reason, and the date you cancelled or stopped using the service. For an app subscription bought through the App Store or Google Play, refunds usually go through that store. For a session billed to insurance, check the Explanation of Benefits from your insurer against the Talkspace charge before you ask.

Refund refused for sessions you never had? We help you write the complaint in minutes through our complaint process, with each charge and date set out in order.

To escalate a complaint with Talkspace, put it in writing through the customer support section of your account and ask for it to be reviewed by a supervisor, quoting any earlier ticket number. Set out what went wrong, the dates and amounts involved, what support told you before and the outcome you want, such as a refund, a corrected insurance bill or a new therapist match. Talkspace is now part of Universal Health Services; its head office is in New York, and the address is in the contact details at the top of this page.

Nothing has been reported about Talkspace here yet. Our research shows what typically goes wrong at online therapy subscriptions: plans that renew after members meant to cancel, charges or copays they did not expect, insurance claims billed wrongly, slow matching with a therapist, therapists who reply less often than the plan promises, and refunds that are hard to get for unused time.

Billed for a renewal after you cancelled? Be the first to report it: your case opens the record for the next Talkspace member charged the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Talkspace through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Talkspace can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.