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Talcott Resolution complaint: Terminated Policy for non payment

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Filed 21 Aug 2023 by Carrie

I got a letter stating that my policy had been terminated due to non payment. I sent proff of 6/12/2023 payment from my bill pay credit union account. It was paid EARLY. after spending q.5 hours on the phone, was told that they’d investigate. Would not accept payment to guarantee coverage. Also said can’t take cc payment until policy active. Otherwise, had to be bank account. Then git letter on 8/8/2023 with reinstatement approval. Called today to pay, AFTER being on hold for 30 mins, would not take payment method. Now will lapse tomorrow. Exactly what they want so can increase premium based on age.

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