Sweetex complaint: Loss of sweetness

Complaint from Leonard Simpson reported on 11 April 2021 about Sweetex

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My complaint:

Over the last couple of months we have noticed that sweetex isn’t as sweet as normal, myself and my wife have been using the sweetener for years now and just lately we’ve increased the amount to compensate. My wife normally takes 1 and I take 2, I wanted to know why this is ?

Suggested solution:

Just explain why

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