Southern Housing complaint?

Do you have a dispute or a bad customer experience with Southern Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Southern Housing on 0300 303 1066 or email hello@southernhousing.org.uk, or use the Southern Housing Online portal and app to report a repair, check your account or raise a complaint. Southern Housing runs an out of hours service for emergencies, explained on its contact page, and post goes to its correspondence address in Sittingbourne, Kent, also shown there. Have your address and tenancy or account reference ready, and ask for a reference for every repair or complaint.

Repairs not done, or a service charge you dispute? Raise it here as well: we push it out to Southern Housing by email, social media and printed letters.

Report a repair to Southern Housing through the Southern Housing Online portal or app, on 0300 303 1066 or by email to hello@southernhousing.org.uk, and ask for a repair reference each time. Describe the problem and the rooms affected, add dated photos, and say if it is damp and mould, if it affects heating, hot water, electrics or safety, or if anyone in the home is vulnerable. For an emergency outside office hours, use the out of hours service described on the Southern Housing contact page.

Keep a log of every reference, appointment and visit, with what was done and what was left, so a repair that needs several visits reads as one case rather than separate jobs.

Damp, mould or a leak that keeps returning? Start your complaint through our complaint process: our trained AI opens a case for you and keeps advising on what to send Southern Housing next and how to escalate if nothing happens.

Yes. Southern Housing brings together the former Optivo and the former Southern Housing Group, so Optivo residents now deal with Southern Housing and use its contact routes, including the Southern Housing Online portal and app. Keep your old Optivo tenancy or account reference with any new Southern Housing reference, and quote both when a repair, service charge query or complaint started before the change.

Yes: the Housing Ombudsman Service can consider complaints about what a social landlord in England did or failed to do that affects residents in their homes, and Southern Housing is one of the landlords it covers. The Housing Ombudsman generally expects Southern Housing to have had the chance to put things right first, so keep a record of every repair reference, call, email and letter.

Service charge to challenge? We help you set out the challenge in minutes, drawing on what worked in thousands of earlier complaint letters.

Be careful. Southern Housing has warned residents about letters from a company called Property Krowd that mention Southern Housing and talk about repairs and tenancy issues. It says it has no connection with that firm and has not authorised it to contact residents or collect information. Never share passwords or bank details with an unexpected sender.

Nothing has been reported about Southern Housing here yet. Our research shows what typically goes wrong at large housing associations: repairs that take several visits, damp and mould, service charges that are hard to check, shared ownership questions passed between teams, and antisocial behaviour that is slow to be dealt with.

Service charge statement you cannot reconcile, or a leak fixed three times over? Be the first to report it, and your case opens the record for the next Southern Housing resident with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Southern Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Southern Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.