Incommunities complaint?

Do you have a dispute or a bad customer experience with Incommunities? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Incommunities on 0330 175 9540, the resident enquiries line, which also takes emergency repair calls at any time, or email enquiry@incommunities.co.uk. You can also use the online contact form or the customer portal, or speak to the team at a community hub. Incommunities publishes a separate complaints email address, shown in the contact details at the top of this page. Have your address and tenancy reference ready, and ask for a reference for every repair or complaint.

Damp, a repair or a rent charge to dispute? Start your complaint here too, and we push it out to Incommunities by email, social media and printed letters.

To report a repair to Incommunities, call 0330 175 9540, email enquiry@incommunities.co.uk or use the online contact form and choose repairs. Emergency repairs go through the same phone number at any time of day or night, and if anyone is in immediate danger, call the emergency services first. Describe the fault and where it is, keep photos, and write down the job reference and any appointment you are given.

Repair reported and the damp spreading? Open a case with us: our trained AI keeps coaching you on what to send Incommunities and when to push again.

The Incommunities complaints procedure starts with Customer Service, which may be able to put things right straight away; if not, you can ask for a formal complaint to be recorded. A formal complaint has two stages, each with a written response, and the stage 2 response explains your options if you are still unhappy. You can complain by phone, by email to the complaints support team, by post or to any Incommunities colleague. Ask for a formal complaint to be recorded, and give the dates, the reference numbers and the outcome you want.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England, and Incommunities is a member of its scheme, so it can consider complaints about what Incommunities did or failed to do as a landlord that affects you living in, or applying for, one of its homes. The Housing Ombudsman Service generally expects Incommunities to have had the chance to put things right first, so keep a record of every call, email, hub visit and reference number.

Arrears figure you believe is wrong? We help you write the complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Incommunities here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or completed, damp and mould, rent and arrears errors, antisocial behaviour on estates, and requests to move home that are hard to follow up.

Damp that keeps coming back, or arrears on your account you do not owe? Be the first to report it: your case opens the record for the next Incommunities tenant in the same position.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Incommunities through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Incommunities can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.