Smartpay Australia complaint: Does not accept NSW photo card as identification

Name: Does not accept NSW photo card as identification
Item: Smartpay Australia
Rating: 2
Author: Shane

Open 8 Nov 2019 616 views Payment Providers

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Filed 8 Nov 2019 by Shane

Applied for a EFTPOS terminal for my new business and they would not accept a nsw photo card as identification said it was not good enough they wanted my birth certificate Medicare photos of my shop passport and all these other documents so I sent them all apart from the birth certificate and still got told it was not enough ID

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Case details

Status: Open
Company: Smartpay Australia
Filed: 8 Nov 2019
Rating: 2/5
Desired resolution: To accept government issued photo card as ID
Problem: Photo card refused as identification
About: EFTPOS terminal application

Progress

Filed
Company notified
Company replied
Resolved

8 Nov 2019 Complaint filed and published
8 Nov 2019 Message from Bizzy: we notified Smartpay Australia about this complaint.

See all 1 Smartpay Australia complaints

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Smartpay Australia complaint: Does not accept NSW photo card as identification

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Wronged by Smartpay Australia too?Make it sting!

Wronged by Smartpay Australia too?
Make it sting!