My complaint:
I signed up for the $50mo plan to get the world cup. Without any clear communication, I realized that some games are not available as they are broadcasted on FOX and apparaently that channel is not available in my area, for some unknown reason.
I reached out to them right away, same day, to cancel my service but I cannot. they took the money and literally told me you get to watch at least few games
I paid 100% of the money to get 40% of the service.
What a scam.
Just disputed it via credit card and got my money back. No idea why they are doing it, I still disputed it. Just a garbage and scam service.
Do not sign up with them if you want to get a good experience.also, their support is garbage.
Wasted 2 hours waiting for someone on the chat.
Suggested solution:
My cancellation was not due to change of heart. it was due to not receiving what I paid for. Realizing that the cancellation is due to a reason outside of my control, the HUMANE thing to do is issue a refund, apologize for the frustratoing experience and offer to come back in the future for other content. Simple.
Not that I would have accepted, but it would have made them look way better - offer partial refund. you offer partial content? offer partial refund.
Again, I would have declined because I signed up literally just for the world cup and I do not want to watch half of world cup, but that would have let me believe that they are not greedy A Holes, and perhaps I would have returned in the future.
Now I will never talk to them again.