SkipTheDishes complaint: Order never arrived

I placed an order through Skip the Dishes, and my order never arrived. I contacted the restaurant and they said that my order has been picked up. Then when I went to go check the tracker, it disappeared and said my order was delivered. I placed my order about 5 hours ago now and have tried contacting Skipthedishes through the chat app, calling, and email. What I have been told is that I have received to many refunds through my account so I can no longer be refunded from them, I have only ever placed 6 orders with them and NEVER ONCE had a complaint to make. I have tried to call once again to gain some insight into why there is this block on my account and every time I try to connect to them it cuts off my call… I feel like my number has been blocked by the company I just want some answers and for them to take some responsibility for this mistake.