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SiteGround complaint: Refund request for my webhosting

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Filed 6 Mar 2023 by Wasim

I never renewed my hosting. The account is suspended already. The company is not refunding my hosting subscription amount. This is for my website
www.visaonecanada.com

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1 comment

  1. SiteGround

    Hey there, SiteGround support here!

    In order to assist you better, we already checked the status of your account. Your hosting was suspended after we received a chargeback for your automatic renewal payment. We understand that some customers might not wish to continue their services, but we always recommend contacting us directly for any payment issues, and chargeback is usually the last resort in such cases. Both the initial and renewal hosting payments at SiteGround are refundable (fully or partially) within 30 days from the payment date, but once you file a chargeback the issue gets more complicated and we need to follow a much stricter and time-consuming procedure that is beyond our control.

    We see that our team has already provided you with a few status updates about this case via live chat as well as our ticketing system. You can find the relevant ticket in the Help Center of your Client Area where our reps have added more details regarding this matter. Alternatively, you may also reach your bank as they have full access to provide you with the needed information on when they can get this resolved since the matter is not up to us at this point. Hope this helps - if there is anything else we can assist you with, just let us know.

    Sincerely,
    The SiteGround Team

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