Simplilearn complaint: Course swap denied

Hi I am a learner at simplilearn currently enrolled in PGP in Data Analytics, i was enrolled by Vignesh Nayak (learner success manager) in the year 2022 october, but due to my personal (medical) issue i was not able to continue with my course. In the year 2023 I requested simplilearn to assign me a new cohort so that i can resume my course, please be advised its assigning a new cohort and not a course swap, but after few classes i came to know this course is not my suit and it is getting hard for me to cope up. So i requested simplilearn to swap my course to Digital Marketing which is a less expensive course than data analytics, as company policy says tickets will be resolved within 24-48 hrs mine took 144 hrs i.e 6 days.
For your information I have not completed even 20% of the course not submitted any projects. I dont see any problem with the swap but today around 12.30 i got a mail that your request has been denied. In the time of enrolment my learner success manager never told anything about THIS COURSE IS NON REFUNDABLE, THIS COURSE CANNOT BE SWAPPED. I was denied my right to information as an Indian citizen.

I am asking simplilearn should i throw my 1.5 Lakh rupees because it is hard earn and i dont see any serious issue which might in the way of swapping. Its a humble request to simplilearn to proceed with my swapping request.