ShortMax complaint?

Do you have a dispute or a bad customer experience with ShortMax? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

ShortMax customer service is reached by email at shorttv.service@shorttv.live, the address its Terms of Service and App Store listing give for support and feedback; ShortMax lists no phone line. Coins and passes bought in the iPhone or Android app are billed by Apple or Google, so the store receipt is your proof of payment. In the email, give the email or sign-in method on your account, your device, the date and amount of the charge and a screenshot of the problem.

Coins charged and missing from your balance? Start your complaint here as well, and we push it out to ShortMax by email, social media and printed letters.

A ShortMax subscription such as the Weekly Pass Pro renews automatically until you cancel it, and one bought in the app is cancelled in the app store that bills it. On an iPhone, open Settings, tap your name, then Subscriptions, choose ShortMax and cancel; on Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. ShortMax's terms also point to the About Subscription section in the app. Deleting the app does not stop the renewal.

Screenshot the confirmation that shows the subscription is cancelled and the date it ends, and keep it with your receipts.

Refunds for ShortMax purchases made in the app are requested from the app store that charged you: Apple through its Report a Problem page and Google through your Google Play order history, and each decides under its own rules. ShortMax's terms say coin balances cannot be refunded or transferred, and that a refund is considered only when a paid product cannot be used for a reason on ShortMax's side, with the recharge details and proof sent to the company.

For coins charged but never added, or episodes still locked after payment, email shorttv.service@shorttv.live with the receipt, the order number and screenshots of your balance.

Refund refused for a top-up you could not use? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send ShortMax or the app store next.

Nothing has been reported about ShortMax here yet. Our research shows what typically goes wrong with coin-based short-drama apps: weekly passes that keep renewing, coins charged but not added, episodes that stay locked after payment, unused coin balances that cannot be refunded, and refund requests passed between the app and the app store.

Pass still renewing when you thought it was off? Be the first to report it: your case opens the record the next viewer billed the same way can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ShortMax through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ShortMax can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.