Complaint: Request for a refund

on 10 December 2020 about Shaw Academy in category Education

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My complaint:

I was charged by Shaw Academy 199$ for the service that I couldn’t use because Shaw Academy has a major bug on my account that it couldn’t resolve. I addressed their billing department for a refund but they didn’t get back to me. I request my money back.

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Justified complaint?

Suggested solution:

Provide a full refund of 199$

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