Shakey’s Pizza complaint: Bad Service and Customer Service

My family and waited about an hour to be served. Waiter was given receipt to check on order about 30 minutes. She came back to say something about the systems were down but all while everyone those thatbcame in after us we’re still being served. After almost an hour we checked with manager Sussane A and she stated that order was never in oven. We initiated to be refunded and Susanna was very rude and unprofessional, she didn’t even apologized but had the audacity to say we wasn’t getting a full refund and was charging for the drinks that we had including the 2 kids we had that was hungry and been drinking on for that hour. I will follow up further with this situation in hope that she be redirected in some way and maybe we can get some coupons or something to even rectify this ordeal we suffered with out small children.Lastly,I do want to point out that we felt targeted because we were of another race and another family of our race sitting a table was over was also complaining. I don’t really know what her very rude demeanor could’ve been about.Thanks