RushCard complaint: Rushcard is so wrong

My account was hacked by someone in California and I am in Louisiana. It took days to actually speak with someone and it took days for them to send me the paper to fill out to dispute charges. They canceled the old card and was supposed to send a new one but they sent a card with the exact same number as the old card so now after waiting almost 3 weeks I finally get a card and can’t activate it. Then I called to try to talk to someone and I was on hold for over an hour. When I finally spoke to someone they took all my information and put me on hold for another 20 minutes only to come back and say they will mail me.the correct card. Something is fishy with them but I will.be contacting the BBB because this is the worse customer service ever and they don’t seem to care that people are already struggling and now can’t access their own money.