Complaint: Old phone number should not stop me from getting I new card because that account is been hack and money is being taken out of my account unauthorized by me

on 04 May 2020 about RushCard in category Payment Providers

New complaint
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My complaint:

I had recognized money being taken from my account $6 and then $0.56 I call RushCard to get a new card register my card lost stolen or damaged because I do not know the number my old phone number when I set the card account up I cannot access the account to get my new card I have money going to the account every month that I cannot access they need to have us another secure way of getting find out who is the owner of the count besides just the old phone number just over 7 years old

0 0 votes
Justified complaint?

Suggested solution:

They should have a security question to to prove you're the owner of the account is if you forgotten certain information

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1 year ago - We have posted a tweet about your new complaint about RushCard

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