RushCard complaint: Closed account

Name: Closed account
Item: RushCard
Rating: 1
Author: Sinamarie

Open 18 Jul 2020 338 views Payment Providers

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Filed 18 Jul 2020 by Sinamarie

I went to load my card, rush card closed my account for no reason. When I called customer service I was told to contact rush card via website and live chat. Live chat would not give me any information. I asked for a new customer service number to speak to someone higher and was not given a number until I threatened to contact a lawyer. The number given didn’t work either.

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Case details

Status: Open
Company: RushCard
Filed: 18 Jul 2020
Rating: 1/5
Desired resolution: Give me back all my money I have paid in fees. Since 2014. I use my card for direct deposit for payroll to pay bills, for my life insurance payments. My life insurance is now canceled because my payment is scheduled to come out tomorrow on the 19th of july and they closed my account on the 17th of july 2020. Thanks a lot Rush Card. How unprofessional.
Problem: Account closed without reason, support number failed
About: prepaid card account

Progress

Filed
Company notified
Company replied
Resolved

18 Jul 2020 Complaint filed and published
18 Jul 2020 Message from Bizzy: we notified RushCard about this complaint.

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