Complaint: Charged for card that was not received

on 08 October 2020 about RushCard in category Payment Providers

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My complaint:

I originally ordered a Debit card from RushCard, because it was worn out and I needed a chip to be able to rent a car. When I ordered my card, I paid my five dollar fee and I patiently waited for two weeks for it to come in, but I never received it. After going on the third week, I went ahead and called Rush Card to inquire about it. They said that it was lost and that I will have to re-order and pay for another card, even though I never received my first one. I thought that was odd, but because I hadn’t had access to my funds for over three weeks at this point, I was desperate and paid for an expedited card. This was my 2nd card ordered. I was told that it was going to be here in two days because it I paid for same day delivery. A whole week passed, and again I did not receive my card! I called Rush Card for the 3rd time.The agent apologized And said that they will expedite another card, free of charge. That was not true, because I was charged again, for the third time, another $35 expedite fee. I am writing because I only received one $35 reversal credit, for only one card. I never received my two other reversal credits for my other 2 cards was never received.

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Justified complaint?

Suggested solution:

I want all of my fees reversed, that we’re charged to my account for these debit cards, All for the inconvenience of not being able to pay my bills on time and the stress that it caused for my household.

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