RushCard complaint: Charged for card that was not received

I originally ordered a Debit card from RushCard, because it was worn out and I needed a chip to be able to rent a car. When I ordered my card, I paid my five dollar fee and I patiently waited for two weeks for it to come in, but I never received it. After going on the third week, I went ahead and called Rush Card to inquire about it. They said that it was lost and that I will have to re-order and pay for another card, even though I never received my first one. I thought that was odd, but because I hadn’t had access to my funds for over three weeks at this point, I was desperate and paid for an expedited card. This was my 2nd card ordered. I was told that it was going to be here in two days because it I paid for same day delivery. A whole week passed, and again I did not receive my card! I called Rush Card for the 3rd time.The agent apologized And said that they will expedite another card, free of charge. That was not true, because I was charged again, for the third time, another $35 expedite fee. I am writing because I only received one $35 reversal credit, for only one card. I never received my two other reversal credits for my other 2 cards was never received.