Rubios Coastal Grill complaint: Incorrect order

Complaint from janene2912 reported on 08 March 2024 about Rubios Coastal Grill

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My complaint:

We ordered two chicken quesadilla kids meals with citrus rice. We got home and there was no chicken, just cheese and the rice was Spanish rice. The rice was hard. We had to drive back to correct the order and nothing was offered for a compensation for the inconvenience. This is not the first time the order has been incorrect and we needed to drive back to the restaurant.

Suggested solution:

Offer a free meal or refund.

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