Ro complaint?

Do you have a dispute or a bad customer experience with Ro? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Ro has no customer service phone number: the Ro care team answers account and shipping questions by email at care@ro.co and through messages in your Ro account, where the Help Center also sits, and it takes questions about side effects and treatment through your account as well. Give the email address on your account, your order number and the date and amount of any charge.

If you have a serious reaction to a medication, get medical help straight away.

Billing or order problem to raise? Start your complaint here as well, and we push it out to Ro by email, social media and printed letters.

To cancel a Ro membership such as Ro Body, cancel it in your Ro account or email care@ro.co asking for the cancellation, the two routes Ro's terms give for Ro Body. Check when your next charge and shipment are due before you cancel, ask Ro to confirm the cancellation in writing, and keep that email. If a charge or a shipment still comes after that date, contact Ro with the confirmation and the date of the charge.

Charged after canceling? Report it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Ro next.

To ask Ro for a refund, email care@ro.co or message the care team in your account with your order number, the date and amount charged, and why you are asking, for example an order that never arrived, a charge after you canceled or a treatment you did not receive. For some medications filled by a partner pharmacy, Ro says refunds follow that pharmacy's own policy, so ask which pharmacy filled your order. Keep your bank or card statement and every reply until the refund appears.

Refused a refund you believe you are owed? We help you write the complaint in minutes, with the charges and dates set out.

To escalate a complaint with Ro, put it in writing to care@ro.co and ask for it to be passed to a supervisor, quoting your order number and earlier messages. Set out what happened, the dates and amounts, and the outcome you want, such as a refund, a replacement shipment or a canceled membership. Ro is run by Roman Health Ventures Inc. in New York, whose address is in the contact details above, for a letter that repeats the same points. A concern about your medical care itself is best raised in writing with the care team through your account.

Other patients with the same billing problem can back your case up, and we place yours alongside theirs.

Nothing has been reported about Ro here yet. Our research shows what typically goes wrong at telehealth subscription services: memberships and refills charged after a cancellation, orders that arrive late or not at all, prescriptions delayed while patients wait for a provider, refunds for treatment that was not used, questions about what insurance covers, and support that runs only by message and email.

Refill charged after you canceled? Be the first to report it: your case opens the record for the next Ro patient checking a charge like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ro through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ro can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.