Riversweeps complaint: Reimbursement of my winnings 136$

My name is Marilyn Davis I started playing River sweeps online casino the slot game crazy scientist I started out with $10 I was Cash app in it and the man with the person was putting it on my phone putting it on my game everything was going good I think I had did it like 2 or 3 times and until I got up I think I was up to like maybe $70 and I asked him to cash me out he said that the cash app wasn’t working and I would have to go to the kiosk machine so when I went to a kiosk machine and I put my pin in which was 62 51 93-92 25 25 I put that pan into the kiosk and it came up no account wrong PIN so I asked my cousin to help me and he was like how did you start playing the game I said I was cash at me this man with River sweeps or whatever everything was going good he said well he’s supposed to be the one to cash you out okay me not knowing because I had first just started playing the game he told me I have his number as well his number is 917 272-0794 started back texting me and telling me that I need to send in verification which was an ID or social security card and also a video so they can reimburse me my money I sent in a birth certificate of social security card I was also accessing in a debit card with my account and routing number where they can send my money to I did another video I did an ID front and back they kept giving me the runaround I think I sent these people every bit of 10 videos every time I send a video they had an excuse they was telling me to do something else every time I send a video I sent my ID friend back I sent my social security card I sent my birth certificate I sent my debit card and my accountant routing number I knew it was sufficient enough evidence for me to get my phone and verification they emailed me when they ever they got ready sometimes it took two or three days for them to even email me back I will text his phone he stopped even responding he finally responded one day and told me to send another video turning my head from love to right holding up my ID card I did that as well they did ask me to send a video through YouTube I went all the way to the library and had one of the ladies to help me make the YouTube video and send it in a URL link like he asked I explained to these people I had a newborn son that was in intensive care because he had a very bad ear infection and they couldn’t get his fever to go down all I wanted was $136 I didn’t have any money at the time and my son needed his medication I have been to work in 3 days because I was staying overnight with my newborn I cried like a baby because all I wanted was $136 that I had won it was my money it wasn’t like someone gave it to me they didn’t put any money on my game it was something that I wanted I know you take a chance on playing online casino games but I want that money fair and square they still wouldn’t give me my money they told me to send my account and routing number like they were going to put my money on my card they gave me the one around so much I had no choice after they close my account before all of this they close my account where I couldn’t even play the game took $136 off my game and then told me that they successfully open my account back up I told them I didn’t want to play the game anymore I just want my money they are a scammers I talk to these people as nice as possible until I got fed up I went I did everything I should have did and when I see that they were just giving me the one around it wasn’t going to give me my money I decided to call the better Business bureau I did make a complaint I have talking to a mediator and they asked me what did I want them to do and I told them I want my money back and I feel like they need to be shut down I didn’t want to go that route but these people gave me the runaround for 2 weeks at a time two weeks and I sent them all the verification they needed all I want is 136 it didn’t even have to go this far but when I fell and seen that they were playing games with me and about my money and I had a newborn son and intensive care I said I was going to go another route and that’s when I chose to call better Business bureau I’m filing this complaint with you all because like I told them I’m not going to let it go until I get my money someone needs to help me and something needs to be done about it