Riversweeps complaint: Locking game pins with the result of getting your money without a payout

About a month and a half ago I played on the river sweeps kiosk at the DK convenience store on main Street in Hudson North Carolina I’d probably put with the over that week over $1,000 in it and they locked the ticket I got a bonus nine straight times on the cactus cash and got less than a dollar on every attempt I called the company I talked to them I tell them what the situation was they said it could be a technical problem keep in mind I’ve been putting money on this account for weeks on the 60 cent spin on cactus cash it was over $1,900 on it from just stacking the blocks from where I played constantly and it just keep adding money to him he openly admitted that they control if you win or not they said that my winning percentage was too high and they locked the ticket but they allowed me to keep putting my money on it knowing there was no payout I called them out on it he sent the information to his technical engineer instead of him admitting it and just try to move forward they try to save their system was perfectly fine I’ve been avid player for a long time I’ve spent a lot of money with this company he tried to comp need free gameplay I told him I wasn’t going to accept that because I over $1,000 real money is way more valuable than $1,000 gameplay so he said the person that Gibson’s leasing told me to just take this comp and we’ll let my it guy sort through it and we’ll figure it out the fact that he was trying to cut me before I even asked that made me feel that he already knew what was going on I asked to be compensated for my loss they hung the phone up on me block my number to every time I called it acted as if the number was disconnected was no longer in service every time I try to call and be civil and talk to him they won’t answer I lost a lot of money on this game pin I want to be compensated try to talk to the owner they would not let me speak to no one they pretty much told me to go screw myself pretty much but I found that very offensive and I want to know what I can do to get my money back I have witnesses even the store owner tried to call the owner of the Gibson leasing