Reese’s complaint?

Do you have a dispute or a bad customer experience with Reese's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Reese's customer service in the US is Hershey Consumer Relations, on 1-800-468-1714; the same number takes texts, and the Hershey contact page, linked at the top of this page, also offers an email form and chat. Hershey will usually want the product name and size, the lot code and best-by date printed on the wrapper or bag, and where and when you bought it, so have the pack in front of you.

Pack melted, stale or not as it should be? Start your complaint here as well, and we push it out to Hershey by email, social media and printed letters.

If a Reese's product contains something that should not be there, or looks, smells or tastes wrong, stop eating it and keep it. Photograph the candy, anything you found in it and the wrapper, including the lot code and best-by date, and seal what is left in a bag. Then tell Hershey Consumer Relations on 1-800-468-1714 what you found, with those codes and the store and date of purchase.

If anyone felt ill after eating it, get medical advice first and keep a note of what was eaten and when.

Found something in the candy that should not be there? We help you write the product complaint in minutes, drawing on thousands of complaint letters that actually worked.

If Reese's taste or look different from what you are used to, check the ingredients panel on the pack and compare it with an older wrapper if you still have one: Hershey says ingredient lists can change and asks buyers to read the label each time. A stale taste, a dry filling or a white film on the chocolate can also come from how the candy was stored, so note the best-by date and where you bought it.

Then tell Hershey Consumer Relations what you noticed, quoting the product, the size, the lot code and the best-by date. Keep the wrapper and the receipt.

Pack that does not taste the way it should? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Hershey and when to push again.

For a refund on Reese's that were faulty or not as expected, contact Hershey Consumer Relations on 1-800-468-1714 or through the email form on the Hershey contact page, with the product name, the lot code, the best-by date, the receipt and the store where you bought it, and ask what it can offer. The store is the other route: its own return policy decides whether it takes the candy back.

Keep the wrapper and the receipt until the matter is settled, and photograph the codes and the problem before you throw anything away.

Nothing has been reported about Reese's here yet. Our research shows what typically goes wrong at big candy brands: chocolate that arrives melted, broken or with a white film, packs that taste stale or different from usual, foreign objects in the candy, smaller packs at the same price, and refunds for candy that could not be eaten.

Opened a pack that tasted wrong, or found something in it? Put the first report on the record, so the next Reese's buyer with the same pack has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Reese's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Reese's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.